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they called me right now and the guy said he couldnt do anything if i didnt send them the phone because they had to check if the problem was with the phone. he also asked what store i bought it, i said worten.  and he said he would send me an email with the information. It didnt work i guess. I wonder if i said that  i sent it to worten and they said it was in fact the phone problem and get a pod saying that i had to ask the fabricant for a new product

When they reply, post their exact message omitting sensitive details.

Thank you for contacting Oppo. It is a pleasure to help you.



Regarding your query, as we informed you on the phone, we need to analyze the cell phone that had the smoking incident. If you managed to recover the mobile phone, please write to us again.


We are at your disposal for any questions or future doubts that may arise.



In order to improve the quality of service, you may receive a short survey so that you can evaluate my service. If you are satisfied, I would be grateful if you could take a minute to complete it. In that case, remember that only 9 or 10 is a positive grade. It would be very helpful if you could give us your opinion and comments.



We take care of you and our team. Due to the COVID-19 outbreak and the extreme measures taken, our Customer Service will operate with a reduced staff. We recommend that you use our Self-Service with 24/7 access for any assistance you may need at: https://support.oppo.com/en/



Victor Manuel L



OPPO Portugal

The customer service team

E: support.pt@oppo.com

W: https://support.oppo.com/pt