[spentincome]

I was kind of forced into answering it.

No one can force you to answer It.

You should've said you're not sure, but will check the package and get back to them.

I’ve just replied telling them elaborate and provide all evidence. Will see what they say.

Please reply when you receive their response.

If they keep on sticking with this approach Is the best bet to open dispute with PayPal? I’ve asked for evidence a few times and they won’t provide it anyways.

Their refusal to comply with your request for evidence, will certainly support a PayPal claim.

Also should I tell them I’m looking to open a dispute with PayPal/bank?

Let's wait for their reply and we'll take It from there.

So they got back to me with -
“Thanks for contacting FARFETCH.

Your case is now closed
We don't have any evidence to suggest the previous investigation needs to be reopened.

As previously mentioned our teams have conducted an extensive investigation and it was concluded that the item was included in the package sent to you and that there was no tampering with the box during the delivery.

If you need anything else, contact our global Customer Service team.

Kind regards,”

They clearly don’t have any evidence: what’s my next response?