[x03aec137]

Currently in the middle of my approach. Told the rep that I got rid of them all but they are insisting that I need to provide a production code... I have an old model but I don’t believe that the code format is the same regarding the first message of this thread. Any advice?

Where exactly Is the code located?

Its under the blades! I invented a code based on a gillette that I had and the example given in the first message of the thread.
I also received this response from the costumer support:
"Thank you once again for your contact and explanation.
We will be happy to investigate the matter if the product is available for collection. In such cases, we ask you to return the product for our team to investigate.
Unfortunately, without the product available and photographs of the case we cannot continue this investigation.
Thank you for your interest! If you have any questions, please do not hesitate to contact me."

Its under the blades!

Thanks for confirming It.

I invented a code based on a gillette that I had and the example given in the first message of the thread.

Nice one.

Judging by their reply below, they've accepted the code and moving forward with the claim.

I also received this response from the costumer support:
"Thank you once again for your contact and explanation.
We will be happy to investigate the matter if the product is available for collection. In such cases, we ask you to return the product for our team to investigate.
Unfortunately, without the product available and photographs of the case we cannot continue this investigation.
Thank you for your interest! If you have any questions, please do not hesitate to contact me."

Although the cost of the blades are not worthy of the administration and manpower generated with an Investigation, It seems like they're delving Into the Issue for quality assurance purposes.

Did you reply to their message?

Yeah I believe that the code was accepted as well.

Yes, I replied stating that I have provided all the required information in order for them to move with the investigation and that I would be happy to provide the only gillette that I have (if it comes to this I will just send them an old one or buy one just to send them) because I told them that I threw them all out due to malfunctioning. Additionally I added that is not legitimate to discontinue the investigation given the fact that I don’t have pictures of the case, which was thrown away the day I received the products because I storage the gillettes in my drawer (probably like every user) and would never guess that they would present all this issues...