[spentincome]

Still waiting on a reply. It has been more than 24 hours.  This is the longest I’ve waited to hear back and I think they’re trying to figure out how to respond. Will update with what they say

24 hours Is pretty standard.

If you don't hear back In the next day or two, get In touch and ask where they're at with your claim.

They have replied with the following

“Your case is now closed
We have reviewed your case and we won't be able to process a refund.
We have conducted an extensive investigation and taken all the necessary steps and research following your complaint, analyzing all existing data internally and externally.
As previously mentioned we have confirmed with the partner boutique that confirmed the item was included in the package sent to you. Our relevant team has also conducted an investigation with the carrier and found out that there was no tampering with the box during the delivery.
Therefore, we don't have any evidence to suggest the previous investigation needs to be reopened.
Thanks for your understanding in this matter.
If you need anything else, please feel free to get in touch”

What do I do?.