[mothered]

I said that to him as well, he just said the last 2 same orders weighed 0.18kg and this matched meaning it was in there. I kept going on about how its just a tiny bracelet and what if there was some problem that had occured after weighing. I also told him to provide security footage of my item being packed "knowing they don't have CCTV and also wanting to confirm for myself if they do" and he has just ignored it. Everything I say he ignored and kept saying it weighed the same and there is nothing he could do.

He kept Ignoring your questions because he has no Idea how to answer them with conclusive evidence.

That will work to your advantage with the escalation.