[spentincome]

So we went back and forth together and I demanded him to show me some proof. He just kept replying that he matched the weight with 2 other orders and they were the same weight, ensuring the bracelet was in there.

A very poor response.

He's totally missing the point. How do previous orders conclusively confirm that the bracelet was picked, packed and dispatched correctly with this (current) shipment? Put that forward to the escalation team.

I said that to him as well, he just said the last 2 same orders weighed 0.18kg and this matched meaning it was in there. I kept going on about how its just a tiny bracelet and what if there was some problem that had occured after weighing. I also told him to provide security footage of my item being packed "knowing they don't have CCTV and also wanting to confirm for myself if they do" and he has just ignored it. Everything I say he ignored and kept saying it weighed the same and there is nothing he could do.