[Malpasmal]

Is your flatmate in on it? She may find it a bit suspicious when the courier shows up questioning her.

I don’t know

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Did your flatmate notice that he was Included In the photo?

Also, was the package accepted In the entryway of the home?

Forward all discrepancies to the representative.

I just did . Their response

I can understand how disappointing this must be for you and I am sorry for any inconvenience this has caused.

Please be assured that this has been escalated for you and we will be back in touch within 24 hours to assist further.

What do you think will happen ? Is the SE going in the right direction?

The claim hasn't been declined, so It's moving In the right direction.

As to what happens next, Is based on their Investigation, assessment and findings.
When you receive their reply, please post It In their exact wording omitting sensitive details.

It has been 24 hours . Didn’t receive any email . Please provide me exact wording to respond them so that I get the refund today . Thanks