[mothered]

i didn't know couriers are also SE'able and can be used to claim the refund , i thought it's all in the hands of the E-commerce company and their policy whether if they have a liability of goods or not ... but using the carrier investigation result and forward it to "X" company to support your claim even if "X" company Had a different sight around the matter , that's pretty nice ...

Here's a very brief and simple example of how It generally works:

1. The company opens an external Investigation with the carrier, who will then open their own Investigation and claim.
   
2. If the carrier finds they're responsible for the lost shipment, the claim Is closed In favour of the company.
   
3. Costs are then forwarded to the company, and they will use the funds (from the carrier) to refund the buyer - the social engineer.