[mothered]

Called them, rep that answered my call told me that they will handle it all.
After 2 days someone from complaint department e-mailed me asking if package was broken and if cardboard was wet + they asked me for pictures of the cardboard.

Additionally, they are asking me to fill a damage report at carrier's site and to fill it I need to provide them photos of inner protection(bubble wrap) and explanation if the protection was broken. What do you suggest, @mothered ?

Comply with each request.

In terms of whether or not the protection was broken, say that you didn't take notice.