[Kikibosum]

Update : I spoke to a representative. I told him that the package had been to the relay point, but that I had not received anything. So, he told me: "we have to wait 48 hours to be able to continue the process and ask for a return or a refund" adding that by Tuesday I should have an answer if I receive the refund. With this, he added that I could contact UPS to know more, to which I answered that it was not up to me but to them to make the intermediary between customer and carrier: he answered me: "We cannot make any call to the outside".
Does this mean that there is no investigation and that on Tuesday I will receive a refund?