[pasqui]

It's still not clear why the claim was declined.

Did they specify a reason?

mail from meta:
Having checked, the investigation has been completed and in these circumstances we are unable to proceed with a refund as we have not received the returned items. Once we have received the item in line with our returns policy (which can be found at https://www.nike.com/gb/help/a/how-to-return-eu), we will process your refund and give you we will contact again. We recommend that you contact your delivery service to find out what happened with your return and, if it was lost in the parcel, file a compensation claim with that delivery service. Let me know if you have any additional questions regarding your recent issue so I can assist you as soon as possible.

Greetings,
Jan

Nike?

I got the wrong email

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dear friend, i was 2 hours in chat working with them. they were categorical. refund refused. they asked me to go to the police and tell them to contact meta with their official email so we can work together on the investigation. this is absurd

It's still not clear why the claim was declined.

Did they specify a reason?

Thanks for giving us time to complete our review.



Our team have thoroughly investigated this issue and determined that we cannot provide you with a refund or replacement as we could not find any potential carrier related issues.



While we won't be able to issue a refund or replacement, we recommend that you follow the instructions below:

This is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to start an investigation.



If they would like to contact Meta to work with our security team, please ask them to contact us via their official government email.



Thanks for understanding.

João LG
Meta Store Support