[Blackcherry]

Nice and good to know there is a big difference if you call them.
Was this in the US or in Europe?

This was US.

I was sweet as pie on the phone, very concerned, said that I don't know what else to do, I'm at a loss. I openly gave them information that I had called UPS (which I didn't) and they told me that because I'm not the issuer or shipper, that filing a claim would not benefit me. Sephora is responsible for filing lost shipments and that Sephora does their own internal investigation. I don't know whether it's true or not, I completely made it up. Mine was also UPS and not FedEx, however that really shouldn't matter.