[Geoff]

OK but how can they dna such high value items instantly?

They have experiences and skills, they use something more than "my son's birthday is tomorrow and he didn't got a present", you have to be creative with SE. Like there are many methods and reasons to say to for example: Amazon rep. Also, it depends on your account status and how many years it has, orders and refunds/returns have been made on it. But you know how they say, a good magician never reveals his secrets.

Perfect answer

Yeah such a perfect answer that he just went around the whole question and just gave a vague answer.