[mothered]

I am completely prepared but also a little nervous. Last night I contacted support twice with different information just incase and I was told

"Once the product is opened. We are unable to accept the product as return. The reason is that we cannot resell them as new to other customers."

^ They're referring to open box returns, such as (for example) opening the box and returning It for a change of mind because you didn't like the colour.