[mothered]

You've definitely misinterpreted my original message, but I can see why.

As you see It.

Back on-topic.

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Was offered £10 for my pain and suffering but no updates on the lost order

A measly £10?

Well, It's better In your pocket than theirs.

denied on the grounds of the destination allegedly being a freight forwarding and they said that they confirmed with their warehouse team that the devices were packed successfully and handed over to the courier intact “

Tell them to provide evidence of the goods enclosed In the package/box at the time It was handed to the carrier.