[ImprovingLizard]

Does any company just refund in the chat anymore ffs?

Predominantly for very low value Items.

The cost of administration and manpower, Is not worth pursuing the claim - It will outweigh the Item cost tenfold+

Cycling through reps works as well. Did one at Christmas for £250, first rep didn't even offer to investigate just told me if you want a refund then feel free to return the items then closed chat. Even thought he parcel was left just lying in the garden. 30 minutes later I connected to another rep and was refunded through chat straight away.