[NuPhy1]

I don't know that this will be relevant to you or help you in this case, but if it's something you would prefer not to return, perhaps keep pushing - if nothing else, you might find out a bit more information about what they're  basing this decision on and where they're getting that info.

Thank you for your reply. It's very informative.

I don't have a Bloomingdales account, so that's not the reason. It's good to know they share info with Macy's.

I sadly and stupidly used the same name for all DNA's with UPS... It'd be hard to argue that the previous claims were from a different person at the same address...

It's also good to know that the BBB claim was effective.

This SE probably isn't going anywhere, but it'd definitely be helpful if I can get more info from them regarding their reasoning.

Hate to bother but if you have time to look at this, @mothered What's your take on this matter ?