[mothered]

I claimed empty case, the agent asked me if I received the micro bag, I said no, I was then asked to send a photo of the empty box, delivery note and photo ID with signature, I told them I had misplaced my drivers license and asked if a photo of my signature on a piece of paper would suffice, the agent said this would be fine. The agent told me it's been passed on to the relevant department and I should receive an update in 24 hours.

They've opened an Internal Investigation.

Please reply the moment they respond.