[brr45]

Hi guys,
For those who have done EB with a Quest 2, did they send you an e-mail to say they will investigate with the carrier ?
I just received this from them :

Hello (name),

Thank you for your patience while our team investigates your case.

This is Leslie and your ticket was redirected to me for processing.

I wanted you to know that our Logistics team is in contact with the courier to locate your shipment.

Investigations can take a little bit of time but don't worry because I will monitor your case closely and continue to push on getting an update as quickly as possible.

We really appreciate your patience while we work to get this resolved. I will reach back out soon with an update.

______

It makes little sense that they are saying they will investigate to locate the shipment as I claimed EB and not DNA, hence never said the shipment was lost,