[MobyLoby]

It’s been a while but I started the se last week. Contacted the support and told them I didn’t find the package in my mailbox. I think everything went good, and they told me I’d get  an answer in the next 30 days.
That was 6 days ago so I decided to push them a bit and asked them for updates on the « investigation ». Hopefully everything will go smoothly!

Under the circumstances, an Investigation Is standard procedure.

Contact them a couple more times over the 30 day period (now at 24 days), and ask where your claim stands.

I contacted them ~24 days, they said they were still waiting for an answer from the transporter. The 30 days end tomorrow, so I contacted them again today, asking if there were any updates. I started acting like I was a bit angry and tired of the process taking so long. Is this a good idea? What should I expect from them now?