[mothered]

The representative again refused. Message from the representative: Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.

Given them the same receipt, and they'll reopen the claim.

Perhaps another representative with common sense will validate It. If not, once again ask which part of the receipt Is not valid.