[zinatron]

In that case, they're mismanaging and complicating the claim.

Ask them to justify why It cannot be verified.

I have requested this information, awaiting a response from them.

Good.

Please tag me when they reply.

The representative again refused. Message from the representative: Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.