[Georgesalo]

It's not your responsibility to deal with the carrier - the company does It by opening an external Investigation.

You've purchased from the company, and that's who you communicate with.

So today  receive my package and claimed dna via chat, again they told me to call my local delivery company and if I they can’t give me any answer I should contact Nike back….what would you do in this situation?

Yes contact Nike and tell them your delivery company told you to contact Nike again.

do you think will work? Any other idea?