[mothered]

The invoice is absolutely correct, I checked and downloaded it from the seller's invoice inquiry tool and sent it to the representative. I don't know which part of the invoice they couldn't verify but the invoice is the one the seller sent me.

In that case, they're mismanaging and complicating the claim.

Ask them to justify why It cannot be verified.

I have requested this information, awaiting a response from them.

Good.

Please tag me when they reply.