[Xx3003]

Spoke to Currys live chat. They are going to raise it internally as "LIT" even though I stressed the package did arrive but the watch wasn't inside the box. When I reiterated this he just reassured me that he was raising it as LIT.  The agent said the investigation should take 48 hours to 14 days at max.

In regards to the AirPods, I used missing item.

Did you get the otp for Amazon tho