[daqrinsa]

DHL Express Guy came over and wanted to talk to me. Luckily my sister is not at home. He didn't speak the language well but was obviously stressed and a bit angry maybe and also lost. I somehow feel sorry for him.

My wife was there as well. First he asked me something like "where is the order" or "can you show me the packages". I played stupid and upset and said "Are you here because of the boxes I didn't receive?". He said something like "You said something to DHL and you said didn't get your delivery". I told him it's probably the Laptops I am waiting for since I ordered them on the 18th, that they actually are xmas gifts but I am still waiting for them that's why I called Apple and complained.

He asked me where they are and I told him I never got them, I wasn't at home sometimes but when I was, I definitely didn't receive them. Also, I don't know him and don't recognize him, then I asked him if he recognizes me. I said "You see, I haven't seen you before and I guess you didn't see me either, so how should it be possible that you delivered my order to ME".

He said he never gives the package other people but only the recipient, but then he said he gave a package to my neighbor the other day. He asked me if I talked to him. He was somehow contradicting himself. I said I know this neighbor very well and that he didn't receive this order either. I said "I sometimes take packages for him and he might do the same for me, like some while ago. But this stuff definitely didn't reach him nor me."

He said "Can you show me the package he gave you?". I said "I opened it right away it was something else. I threw the trash packaging etc away alreay. I have bought lots of stuff for christmas." He asked me to go over to talk to the neighbor. Luckily he was not at home. We waited and I told him that his car is not here.

He asked me why I complain so late, why I waited to complain. I told him that I used google and called apple and that they refered me to a halp article that says "Wait for 5 days for the package to arrive" and that's why I waited 5 days. Then I called them again and after several attempts to talk to someone they told me that the package was delivered and I told them it wasn't so they started some process to find it. That's all I know and I am the one to be upset here.

Then he said "Can you show me the email that says delivered?". I went inside to get my phone and remembered @mothered saying that I am not even forced to talk to him or give him any information. But I thought I might have a shot at steering the situation into a good direction for me, as I started the convo anyways. I quickly searched my emails for DHLExpress and found the package that my neighbor took for me. I showed him that it was another company and another delivery and date anyways. He asked me for the right email again. I don't really know why, but I actually couldn't find the email saying that the order is delivered. Somehow even when searching for DHL or DHLExpress I didn't see it, I showed him the results list and the dates were from mid 2022. He called his boss or supervisor and talked to him, explained that I didn't receive the mail that says "Delivered" etc.

He looked at our doorbell and asked me what my name is. I pointed on my name, he asked me if my wife accepted the delivery, I said "she was standing here a minute ago and told you the same that I am saying. We never received them".

He asked me if we have a camera at our bell or door, I told him that we got cameras around the house but not pointing on the street or on our bell.

I told him I really got to work and I am already missing an important call as I work from home. I added something like "I'm sorry that I don't have the time to talk to you anymore but I am more confused than you are and now I got to work."

He said bye and left, I waited a minute and checked from the windows if he left, he was gone. I guess he continued with his usual work routine as well.

I hope I didn't fuck it up by even talking to him but as my wife was calling me to the door and as I saw him in front of me I thought it might harm my success probability and authenticity if I just shut the door on his face.