[Jellyclouds]

Unfortunately he signed his real signature yes.

An Investigation Is not In progress, so we'll disregard It for now.

should I call CS or email ofm?

As said, you first need to establish why your account has been OFM'd by telling Amazon to justify It In full.

So I escalated my claim up to management in customer service and all she said was to ask those questions in the email that I received from ofm and at the same time ofm is emailing me this:

In this case we mat contact carrier for more information on the same . And If you do not have any further feedback regarding your Amazon shopping experience, please consider this issue closed, and be assured that you may continue shopping as usual.

How would you proceed? Emailing ofm, how would you word it to them?