[mothered]

is the chance of looking at cctv high? If i were to be seen by the cam?

There's every chance the footage will be reviewed upon request.

they already said they wanted to open an investigation with the carrier, but that was via live chat so i paused the SE. Should i try again and continue via the phone

You can try, but It's likely they'll refer to their records of where your conversation ended In the last chat session.