[mcpvperz]

In their terms, they explicitly state that "(4) Sugargoo will not be responsible for any failure of the package to be delivered to the destination due to user reasons.

A very broad statement.

Define "user reasons"? This Is a question for Sugargoo, and not yourself.

I feel that "user reasons" would be anything that I am at fault for. Wrong address, miscommunication with declared shipping amount, payment issue, etc.
The only valid SE for this situation would be a DNA, and if I can confirm my address is correct, that would be entirely on the shipping company, not me.
please correct me if I'm wrong though

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I've heard the contrary - if you escalate a claim to Paypal and box them, they say Paypal will automatically side with the buyer and approve the refund, once the return has been marked as delivered. Happy to be corrected?

I agree with you, but no where in this post was her intention on boxing them, hence why I said PP sides with tracking info.

What do both of you mean when you say box them?
Forgive me if I'm taking the word 'box' for face value, but the way Sugargoo works is you can buy a ton of stuff, and it will all be shipped in the same box. So everything would come at the same time in this big taped-up box.
For PayPal I would just do the usual Karen approach, they have my money, I have no shipment, etc. I would claim DNA and blame the issue on the shipping company, if they don't take that, I can try to bring up the previously stated terms and claim that it wasn't a user-error.

Boxing is when you send the item back without actually sending it back. You can read up on the method at mothered's blog. If you didn't box them and claimed DNA through PP, PP normally goes with tracking information.