[Kikibosum]

Hello guys !
I just called Nike on the phone, I said I was still waiting for the package despite the tracking that said "delivered". At first he asked me questions like: He mentioned the name that had "signed" and asked me if it was my neighbour's name or mine, to which I replied no, not at all. He made me wait a few minutes, then he told me that they were going to check with the delivery man. If I don't hear from them tonight, I can call back on Monday. He added that he would check with the delivery person, and if it is the delivery person who still has the package, he will contact me tonight, and I will be delivered as soon as possible, or I will contact them again on Monday and they will be there to help me.
If I understand correctly, this is all akin to an investigation in the end, isn't it?