[modowe]

when you made your FTID, did you remove the Amazon RMA (Return merchandise authorization) on the label?

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+ yes you should normally receive your refund even if your account is closed, if after 2 weeks you haven't received anything it's dead

what you can do is send an email to ofm saying that you want to print an old invoice, they will unblock your account for 48 hours, during this time you call Amazon by phone (the agents will have access to your account) and you ask where your refund went

I don't know what was done with FTID, bought from a man where it always worked. But I just got a reply to my email:

Good day,

As I can see in the database, our returns department has actually not yet booked receipt of your return. However, this is not yet a cause for concern. Shipments can be on the road for over a week.

And: Our return of goods is currently reporting an increased return. Processing may therefore take longer than usual. We regret the delay and ask for your patience.

As soon as the return of the goods triggers the refund, you will be informed by e-mail. So you'll hear from us again.

We hope we could help.
We appreciate your feedback and ask you to rate your experience with our customer service today.


So as I can see, I have to wait.