[Kikibosum]

Absolutely correct.

OP read: https://socialengineers.net/2020/08/the-dna-method.html

Thank you for your ressource !
if the agent tomorrow starts an enquiry on the phone, should I switch it off and call back or let the enquiry continue?

An investigation does not automatically mean your claim will fail. In your position, if they do start one, I would not panic and simply comply with their request. The rep is usually just following their internal protocols. Read more here: https://.socialengineers.net/2020/04/company-investigation.html

If you do get stuck, feel free to reply in this thread.

Thanks for everything dear users, in France our forums are unusable and full of scams!
One last question, do I have to wait 1 day after delivery or can I call directly when I receive?

---

Can i call the support directly when i receive or after 24 hours ?