[asbxxx]

The rep was kind, and he sent me an e-mail with some information I do have to provide. Namely, my ID card (+signature), photo of the empty box and of the label. In the e-mail it is written that the ID card is needed for the carrier investigation, which is in my opinion useless since I said the package was perfectly fine, was just missing the sunglasses in their case. It is also stated that the carrier may be coming back to re-take the package.

If you have any suggestion, you are welcome!

In the reply email, I precised that the box was NOT indeed empty, but rather the sunglasses' case.