[Alz007]

Follow this up:

They answer me this :

Dear customer,

We contacted you to better understand your account activity and to determine how we can improve your shopping experience.

We have not taken any action against your account, so you can continue to place orders. We appreciate your efforts to comply with our sales policies.

We may not respond to further emails on this issue.

Sincerely,

Does it mean that all the suspicions have been removed from my account?

It means the OFM has been removed, which Is what I expected and the reason why I specifically asked you to forward this:

Your account's activity definitely does not warrant an OFM.

Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.

The representatives that I have come across do not want to hear anything and tell me that I have to request an escalation of the case because they dont find tue box in their return service.

they dont find tue box in their return service

^ What's that supposed to mean?

Oh sorry, I made a typo. Since the package is empty they did not consider that my package arrived at their warehouse