[mothered]

They claim the dna was investigated

What was their exact reply?

Thanks for getting in touch with JD Sports Customer Care in regards to your missing parcel.



I've checked over the delivery you enquired about and I can see that all the items for that parcel were picked, packed and despatched. Following the tracking I'm also happy that the parcels were delivered appropriately to your chosen delivery address.



I’m satisfied that we have fulfilled the delivery and would suggest rechecking with anyone else in your household, neighbours and safe places throughout the property.



We won’t be reviewing this any further so I would recommend that you contact your payment provider to see if they can offer any further support for this situation.

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I have asked for this to be escalated twice alongside to be shown proof of how the tracking shows anything in regards to the parcel being delivered to ME (which they dont have and havent provided twice)

They are literally ignoring everythjng i say and jsut replying saying that stuff

A typical automated generic response, hence It's not addressing your claim on a case-by-case basis. This Is where they're failing to provide customer service accordingly.

Was the package purely dumped at the external part of your house and photos taken thereafter?