[Ashitbag]

Asos just blocked all my accounts and left me with unwanted clothes.

They blocked your accounts without any communication/reason whatsoever?

Just reporting in. I had a successful SE with Asos recently, but it was actually quite challenging. It was for under 200, during the busy Christmas period, the package was left unattended on my doorstep, and I felt I had a good case. I went about executing the SE very carefully, and it was actually a bit of a challenge and took quite a while. They investigated with the courier, and did actually request the courier figure out what happened, unlike some companies who 'investigate' and don't seem to actually do anything. During this time I took the extra precaution of contacting the courier myself and let them know the issue. They said they had been in contact with an Asos rep about the missing package and were not sure what happened to it. After about 3 days and a few times checking back with them I got confirmation of my refund. I read that in the past they were easy to deal with, not anymore apparently. Wasn't sure I was going to succeed, but got there in the end!