[impatient]

Reporting back with two words: ultra success 🤟🏻

That's what I like to read, congrats.

What was their message/conversation when they approved the claim?

Apologised, explained that this was out of the ordinary and offered to schedule future deliveries to my local post office. Great stuff!

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You got lucky I think a Christmas miracle happened to you. Write to them and they should give you a refund.

They already did pal!