[asbxxx]

Called now. They said the claim is still at the “financial departmentl” and they are waiting for a response from them. They said in theory before friday there should be an answer. The rep re-asked what the problem was and asked if the box was damaged. I said I was at university so I did not remember and I had to check once home, this is to keep the damaged box method doable, in case. She said no problem.

Let you know once I get more info, thanks for the concern. Wish you a nice day.