[mothered]

Yeah I said it could of been due to the drivers handling of the order and they said because the restaurant used their own drivers, not Just Eat drivers that they weren't responsible for that. I've followed up a number of times and they remain persistent that they can't do anything until FSA contact them.

Total BS.

They're responsible for providing your order In a safe and hygienic state, Irrespective of the delivery service they utilize. It may well be their staff and/or facilities that's the Issue, but It's safe to say they'll make up some fanciful story to release themselves from liability.

Have you spoken to senior management?