[mothered]

I spoke with a representative in live chat. They asked me If I live in a house or an apartment and that was it. He said he is going to start an investigation with the courier and this could take a maximum of 7 days. Hoping for the best lol

Under the circumstances, an Investigation Is standard procedure.

If you don't hear from them within the 7 day period, get In touch and ask where your claim stands.