[mothered]

According to their website I can only call them or email. I feel like email will not help my case as they say it could take up to 2 days to get a response. Calling is an option but I’ve never called for SE before lol.

Select the gateway you're comfortable and most Importantly, confident with.

A lot more can be said and done via phone conversations, but you'd need to reply accordingly - what you say cannot be taken back.