[Alz007]

is there another email I could send them to further remove their suspicions?

Follow this up:

Your account's activity definitely does not warrant an OFM.

Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.

They answer me this :

Dear customer,

We contacted you to better understand your account activity and to determine how we can improve your shopping experience.

We have not taken any action against your account, so you can continue to place orders. We appreciate your efforts to comply with our sales policies.

We may not respond to further emails on this issue.

Sincerely,

Does it mean that all the suspicions have been removed from my account?