[Ordnael92]

First of all, we are sorry not to be able to give you a favorable answer.


As explained in a previous letter, the complaints department requires the filing of a complaint for theft since the order is indicated delivered by the carrier.

Without the requested document, we regret that we cannot send your request to the complaints department again.

Once again, they're Ignoring the Issue.

It's not a theft-related Incident, so ask them how they've deemed It as such.

After checking, I would like to inform you that the service concerned is still waiting for the filing of a complaint to advance the processing of your request.  We understand that you received the empty package.  Please send us the complaint file in order to have a favorable response to your request. If you have received the empty package, the contents of the package have been stolen. Photos are not sufficient.

these are the answers received in the chat

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"As I have already indicated to you, other consumers have succeeded in having the filing of a complaint"

They seem to be fully mismanaging the issue, treating it as an EB rather than a MEB.
That's why I always make absolutely clear, to the point of sounding damn repetitive, that I found the box perfectly sealed in its wrap plastic and that ONLY the earbuds and their charging case are missing.
In my case, the rep herself told me "it must've been a manufacturing error": "hell yeah", I thought to myself, "that's exactly what I wanted to hear"!