[esthomato]

It’s done !  They launched an investigation with the post office and get back to me within 48 hours.  I'll post if it's a success or not.

Be sure to remain adamant that the package did not make Its way to your address.

If they decline It, It's not the end of the SE. We'll tackle It depending on their reply.

It was not me who signed. Thank you for your advice, I will stay on this position and keep you informed.