[mothered]

What I'm being told is all over the place Got completely denied anything after being ignored for days 

Then they tell me they will reinvestigate?

They're mismanaging your claim, which Is why I'm suggesting to establish exactly where It stands without contradiction.

Did they give a time frame on the Investigation?

I was told I should be expected to wait 1 to 3 days while they investigate with  "logistics"

If you don't hear anything when the time Is up (3rd day), don't wait any longer - get In touch and ask where your claim stands.