[mothered]

First of all, we are sorry not to be able to give you a favorable answer.


As explained in a previous letter, the complaints department requires the filing of a complaint for theft since the order is indicated delivered by the carrier.

Without the requested document, we regret that we cannot send your request to the complaints department again.

Once again, they're Ignoring the Issue.

It's not a theft-related Incident, so ask them how they've deemed It as such.