[Crixus92]

We are sorry but the filing of a complaint has been requested by our legal department in order to respond to your request.  This is a procedure put in place and which has been applied by our services for similar cases.

They've simply replied with their company policy. It did not address the Issue below:

the police said It's not a theft-related Incident, hence they cannot provide the report.

Tell them to focus on the Issue of the police refusing to provide the report.

First of all, we are sorry not to be able to give you a favorable answer.


As explained in a previous letter, the complaints department requires the filing of a complaint for theft since the order is indicated delivered by the carrier.

Without the requested document, we regret that we cannot send your request to the complaints department again.