[Trical]

I've asked for another escalation and should hear back in 24 hours.

Good.

They must address the question you put forward.

They don't know how to respond when I asked the reps, how they know if the item is in the box or not.

That's because there's no way for them to provide evidence of what was enclosed In the box at the time their CCTV captured the footage.

It's a huge vulnerability that should be exploited against every company that operates similarly.

They got back to me with the same reply, saying that on this occasion they are unable to help and recommend that I contact my bank. These are all different people and they call me each time and all of them say the same thing.

I have escalated it to the highest it will go. Their senior member of team called me today to apologise for the inconvenience and said the same thing.

Any idea what I should do next?