[InternetRockStar]

I asked them to justify the denying of my claim and formally questioned why I'm being screwed over for things that are out of my control  and they respond with this

"Thanks for getting back to us and for letting us know your problems. I am very happy to help get this straightened out.

The multiple orders shipped to your address that have reported as empty boxes or unsuccessful deliveries we are referring to are your original and the replacement orders.

Again, we won’t be able to issue a refund or replacement for this claim as this is a serious issue that needs to be handled by your local authorities.


If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email."

I won't bother to comment on such nonsense.

Still trying to press them on it but they're not directly answering the questions

Have you requested an escalation at any point?

I'm not sure. I did ask to speak to a supervisor but it was brushed off. I have not
directly/Specifically used the word escalation though.

I'm going to write them An email now and contact them via chat/call later what do you think I should include?

By the sounds of it they have not found anything in the investigation to contradict what I am saying but instead denying my claim based off the fact that this would be the 2nd product I've received.

Again thanks for all your help here I really appreciate it.