[plop442]

You're gonna have to contact the bank, unfortunately. I just got a refund from John
lewis for over 500. I did evri LIT. if you or anyone need lit done, I can. £20 per label.

Can you explain your process? Did you initiate a return and then JL sent you a postage label from EVRI which you then manipulated to facilitate the LIT?

Also what is the difference between FTID and LIT ? I know the outcomes are different but what are the mechanics of a LIT ?

Yes. I initiated a return and got an evri label. I then manipulated the label so it becomes "lost in transit".
LIT is better because it makes the tracking stop somewhere in the tracking. Ftid, companies will investigate and it's easier for them to deny claims because the courier will tell them gps coords, weight of package, etc. LIT just shows the tracking has stopped and of you use a courier that is actually shiy like evri, you're good to go.